Delivery and Returns Policy
DELIVERY AND RETURN CONDITIONS
At AKAY, we care about ensuring that purchases made through our website are handled securely, transparently, and in a manner appropriate to the nature of the product.
This page explains the terms governing delivery, cancellation, withdrawal, exchanges, and returns for physical products, custom-made wedding dresses, and digitally provided AKAY AI Virtual Try-On Credits purchased through www.akay.com.tr.
1. Seller Information
Trade Name: AKAY TEKSTİL GELİNLİK VE GIDA SAN. TİC. LTD. ŞTİ.
Address: Erenköy Mah. Şerafettin Sk. No: 20 Hüseyin Paşa Köşkü İç Kapı No: 1 Kadıköy / İstanbul
Tax Office: Erenköy Tax Office
Tax No: 0140024074
Telephone: +90 (216) 478 27 51
Email: akaymusterihizmetleri@akay.com.tr
Website: www.akay.com.tr
2. Delivery of Physical Products
Physical products ordered will be prepared and delivered to the buyer using the delivery method and within the estimated delivery period stated on the product page, at checkout, or in the order confirmation.
For ready-made or standard products, the delivery period will not exceed the time limits specified in the applicable consumer legislation. For products made to custom measurements, designs, or specifications, production time may vary depending on the nature of the product, and the specific delivery period communicated to the consumer before the order or in the order confirmation will apply.
Once the order has been handed over to the carrier, tracking information will be provided to the customer, if available.
If the package is visibly damaged upon delivery, customers are advised, where possible, to have a damage report prepared in the presence of the carrier’s representative and to notify AKAY. The consumer’s statutory rights concerning defective goods are reserved.
3. Delivery of Custom-Made Wedding Dresses
Wedding dresses made according to the customer’s;
- body measurements,
- selected model or modifications made to the model,
- choice of fabric, color, neckline, sleeves, skirt, or other design preferences,
- height, size, and fitting results,
- or expressly stated personal requests and needs
are considered custom-made products.
The production and delivery period for these products may differ from that for standard, ready-made products. The production and delivery schedule communicated when the order is placed or separately agreed upon by the parties will apply.
4. Right of Withdrawal and Returns
For standard products to which the right of withdrawal applies under the legislation, the consumer may exercise this right without giving any reason within 14 days of receiving the product.
Notice of withdrawal must be sent to AKAY in writing or via a durable medium within the applicable period.
The product to be returned must be kept in a condition that does not go beyond ordinary inspection necessary to establish its nature and essential characteristics.
5. Returns and Right of Withdrawal for Custom-Made Products
Under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, there is no right of withdrawal for contracts concerning goods made in accordance with the consumer’s wishes or personal needs.
Accordingly, due to the nature of the order, the right of withdrawal and return cannot be exercised for wedding dresses made to the customer’s measurements, sized specifically for the customer, altered based on fitting or measurement results, or made with a custom design or personalization.
If a product has a defect arising from its manufacture, the consumer’s statutory rights concerning defective goods remain reserved.
6. Product Security Seals and Used Products
For wedding dresses and other products deemed appropriate by AKAY, product security seals, tags, or similar security features may be used to help determine whether the product has been used after delivery and whether the return conditions have been preserved.
For standard products subject to the right of withdrawal;
if the product security seal has been removed, cut, or damaged and the product is found to have been used beyond the limits of ordinary inspection, or if the product shows signs of use such as stains, odor, perfume, makeup, perspiration, deformation, tearing, alterations, unpicking, or similar conditions, it may not meet the return conditions.
For custom-made products, the above-mentioned exception to the right of withdrawal also applies.
These provisions do not waive the consumer’s statutory rights concerning defective goods or other mandatory rights.
7. Condition of Physical Products to Be Returned
Products eligible for return should, where possible, be sent back complete with;
- their original packaging,
- accessories sent with the product,
- tags,
- any security features,
- products sent together as part of a promotion or campaign
.
Any loss in value resulting from use of the product beyond what is necessary for the consumer to inspect it will be assessed in accordance with the applicable legislation.
8. Delivery of Incorrect or Defective Products
Please contact AKAY if a product different from the one ordered is delivered, if the product is delivered damaged or defective, or if it does not have the essential characteristics agreed upon in the contract.
The consumer’s statutory rights and other available remedies concerning defective goods under Consumer Protection Law No. 6502 remain reserved.
9. AKAY AI Virtual Try-On Credits
AKAY AI Virtual Try-On Credits are not physical products. The credits purchased are digital usage rights assigned electronically to the customer’s relevant AKAY account after payment has been successfully completed.
Purchased credits may be used for virtual try-on and eligible AI features offered as part of this service in the relevant AKAY account.
Virtual try-on results are digital previews generated by artificial intelligence. There is no guarantee that the images or videos generated will accurately represent the fabric, cut, color, embellishments, fit, or final fitting result of the actual product.
Purchasing AKAY AI Virtual Try-On Credits does not mean that any wedding dress has been purchased or reserved, nor does it guarantee a particular result.
10. Digital Services and AKAY AI Virtual Try-On Credits
AKAY AI Virtual Try-On Credits are digital usage rights that are not subject to physical delivery and are assigned electronically to the user’s account.
The scope and quantity of the credits, any validity period, and the terms of use are stated on the relevant product or service page.
If the consumer requests that the digital credit be assigned to their account immediately after payment and, in accordance with the legislation, consents to performance of the relevant service commencing before the withdrawal period expires, the exceptions to the right of withdrawal provided for in the Regulation on Distance Contracts may apply to that digital service.
Virtual try-on credits that have been used or consumed cannot be returned, converted into cash, or transferred to another account, except where required by law.
If the service cannot be completed due to a technical error on the part of AKAY or the service infrastructure, the credit used may be reassigned or another solution in accordance with the legislation may be provided.
These provisions do not waive the consumer’s statutory rights in respect of defective services or services not provided at all.
11. Failed Virtual Try-Ons
If the AKAY system or the service provider’s infrastructure cannot complete a virtual try-on due to a technical error, the virtual try-on credit allocated for the process may be automatically restored to the customer’s account where technically supported by the system.
Cases where the user is unable to use the service because they uploaded an unsuitable photo, acted contrary to the terms of use, used prohibited or unsupported content, or due to technical issues attributable to the user will be assessed separately.
12. Refunds
For orders whose return is accepted under the law and the contract, the refund will be issued within the period prescribed by the applicable legislation and, to the extent possible, to the payment method used by the customer at the time of purchase.
The time it takes for the payment to appear in the customer’s bank or credit card account may vary depending on the payment provider’s and the relevant bank’s internal processes.
13.Return Shipping and Carrier
For products subject to the right of withdrawal, the consumer may submit notice of withdrawal to AKAY within the statutory period.
Information about the carrier to be used for the return, the return method, and any return costs will be provided to the consumer in the pre-contractual information, the Pre-Information Form, or the relevant order details.
Which party is responsible for return shipping costs will be determined in accordance with the applicable consumer legislation and the information provided to the consumer before the order was placed.
To help expedite the return process, customers are advised to contact AKAY Customer Service before sending the product. This recommendation does not limit the consumer’s right to give notice of withdrawal in accordance with the law or make exercise of the right of withdrawal subject to AKAY’s prior approval.
Return address:
AKAY TEKSTİL GELİNLİK VE GIDA SAN. TİC. LTD. ŞTİ.
Erenköy Mah. Şerafettin Sk. No: 20
İç Kapı No: 1
Kadıköy / İstanbul
14. Mandatory Consumer Rights
Nothing in these Delivery and Return Conditions may be interpreted as waiving or limiting the consumer’s rights under Consumer Protection Law No. 6502, the Regulation on Distance Contracts, or other mandatory legislation.
The consumer’s statutory rights remain reserved in cases such as defective products or services, delivery of an incorrect product, or failure to perform an order at all or as agreed.